FAQ (Frequently asked questions, FAQ)

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1. The size did not fit me. Can I exchange a t-shirt?

When placing an order and specifying sizes, it is important to understand that the dimensional grids of different manufacturers differ. For example, if you wear XL size shirts, it’s not a fact that you need the same size of T-shirts.

We strongly recommend you to check out our size table and select the correct size in advance before placing your order.

In which cases we make an exchange or refund:

1) The size that our managers recommended was not suitable for you.

2) You found a marriage on the product.

3) There is no print element (unprinted letter, pattern element, stripes or spots on the print).

When we do not exchange or refund:

1) You ignored the recommendations of our managers and the characteristics of our products in the dimensional table and chose the size at your discretion, but it did not suit you.

2) You tried on and paid for the product in our office. But when you returned home, you decided that the clothes is not sitting right.

3) You are not satisfied with the color or style of the product.

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Exchange and return

1. I found a defect. Will I receive a refund or exchange of goods?

Of course! If the delivered product is damaged, has a different print, is in a different size or color, then make a complaint . Describe exactly what the defect of the advertised product is or why it does not meet your expectations. And don't forget to include photos of the advertised product. After registering the complaint, you should expect the results of the verification of the complaint (the verification process takes up to 14 business days). After that you will receive an e-mail with information about the status of the complaint along with the further steps that you need to take to finalize the complaint process.

2. If the clothing is too small or too large, can it be replaced with a different size?

To exchange goods for a different size, complete the exchange form .

The customer is not entitled to exchange non-prefabricated goods, manufactured according to the customer's specifications or to meet his individual needs, e.g. goods with their own imprint (including those designed in the wizard) and personalized goods (i.e. manufactured under the customer's guidelines, e.g. with the given name, date , name, etc.) pursuant to art. 38 of the Act of 30 May 2014 on consumer rights.

Please note that products that can be returned cannot bear traces of use (wearing, washing, etc.), and should be packaged in an appropriate manner to ensure that the package is not damaged during transport.

3. What if I received a different product than I ordered?

If the delivered product has a different print, is in a different size or color, then fill out the complaint form .

Please note that products that can be returned cannot bear traces of use (wearing, washing, etc.), and should be packaged in an appropriate manner to ensure that the package is not damaged during transport.

4. What goods cannot be returned?

The right of return is not entitled to the customer when ordering non-prefabricated goods, manufactured according to the customer's specifications or serving to satisfy his individual needs, e.g. goods with their own print (including those designed in the Wizard) and personalized goods (i.e. manufactured under the customer's guidelines, e.g. with the given name, date, name etc.) pursuant to art. 38 of the Act of 30 May 2014 on consumer rights.

5. How to make an exchange?

To understand if you can exchange the purchased product and how to do it, refer to the diagram below.

Is the product personalized?

Yes:

  • Unfortunately, the customer is not entitled to exchange non-prefabricated goods, manufactured according to the customer's specifications or to meet his individual needs, e.g. goods with his own print (including those designed in the wizard) and personalized goods (i.e. manufactured under the customer's guidelines, e.g. with the given name , date, name etc.) pursuant to art. 38 of the Act of 30 May 2014 on Consumer Rights.

No:

  • To exchange the product for a different color or size, complete the exchange form . Please note that the product must not show signs of use (wearing, washing, etc.), and should also be packaged in an appropriate manner to ensure that the package is not damaged during transport.
  • After registering the exchange in the store's system and receiving confirmation by e-mail, make a payment for the chosen form of shipping. The exchange will not be carried out without proper payment!
  • Print the exchange document, attach it to the exchanged product and send it by the preferred method (we do not collect parcels on delivery) to our address.

6. How to make a complaint?

We regret that the delivered goods turned out to be defective. To clarify this situation, make a complaint . Familiarize yourself with the diagram below to understand how to do it.

The product you received does not comply with the contract?

If the delivered product is damaged, has a different print, is in a different size or color, then make a complaint in accordance with the following guidelines:

  • describe exactly what the defect of the advertised product is or why it does not meet your expectations. And don't forget to include photos of the advertised product;
  • after registering the complaint, you should expect the results of the verification of the complaint (the verification process takes up to 14 business days). After that you will receive an e-mail with information about the status of the complaint along with the further steps that you need to take to finalize the complaint process.

What can you get

  • Product replacement.
    Complete the address to which we will deliver the order. The claimed product cannot bear traces of use (wearing, washing, etc.), and should also be packaged in an appropriate manner, ensuring that the package is not damaged during transport.
  • Price reduction or refund.
    Enter the number of the bank account to which the money is to be returned. The refund will be made using the same methods that were used in the original transaction

7. How to return the goods?

To understand if you can return the purchased goods, read the information below.

What goods cannot be returned?

  • The right of return is not entitled to the customer when ordering non-prefabricated goods, manufactured according to the customer's specifications or serving to satisfy his individual needs, e.g. goods with their own print (including those designed in the Wizard) and personalized goods (i.e. manufactured under the customer's guidelines, e.g. with the given name, date, name etc.) pursuant to art. 38 of the Act of 30 May 2014 on Consumer Rights.

If the clothing is too small or too large, can it be replaced with a different size?

  • To exchange goods for a different size, complete the exchange form .

    The customer is not entitled to exchange non-prefabricated goods, manufactured according to the customer's specifications or to meet his individual needs, e.g. goods with their own imprint (including those designed in the wizard) and personalized goods (i.e. manufactured under the customer's guidelines, e.g. with the given name, date , name, etc.) pursuant to art. 38 of the Act of 30 May 2014 on Consumer Rights.

    Please note that products that can be returned cannot bear traces of use (wearing, washing, etc.), and should be packaged in an appropriate manner to ensure that the package is not damaged during transport.

What if I received a different product than I ordered?

  • If the delivered product has a different print, is in a different size or color, then fill out the complaint form .

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